This document contains our Standard Terms and Conditions of Business which will apply unless alternatives are specified in our written quotation.
This online copy is for reference only. A printed copy of the Terms and Conditions which apply to a particular order may be obtained on request.
The ‘Printer’ or ‘Supplier’ means ‘Fleur Graphics’.
The ‘Client’ or ‘Customer’ means the person or organisation that agrees to buy goods or services from the Supplier.
‘Conditions’ means the terms and conditions of business set out in this document and any special conditions contained in the printer’s written quotation.
‘Goods’ means any goods or services offered for sale by the Printer from time to time.
These Conditions shall apply to all contracts for the sale of goods by the Printer to the Client to the exclusion of all other terms and conditions including any which the Client may purport to apply under any purchase order, confirmation of order or similar document.
No variation or addition to these conditions shall be effective unless agreed in writing by the Printer.
No contract for the sale of goods shall arise until the Client notifies the Printer in writing of its acceptance of the printer’s written quotation and has paid in full any deposit specified in the Printer’s written quotation.
Nothing in these conditions shall affect the statutory rights of any consumer.
The price for goods or services shall be the price contained in the Supplier’s written quotation, or advertised on this website.
The Supplier reserves the right to revise prices prior to delivery of goods to reflect any direct or indirect increase in costs to the Supplier but if the price has been paid in full prior to delivery no price revision may take place without the prior written agreement of the Client.
Due to the bespoke nature of printed work, Fleur Graphics is unable to cancel a job or refund monies paid during production. It will however, be happy to cancel any job at any stage and issue an invoice for the work done to that point. See section 5(c) for cancellation charges.
Prices quoted will automatically included, Value Added Tax (VAT) where applicable.
6. Preliminary work
All work carried out, whether experimentally or otherwise, at the customer’s request shall be charged.
Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer’s judgment, changes thereafter made by the customer shall be charged extra. After 3 changes of proof artwork, a charge will be made for every change made by the customer. Any charges made for cleaning of artwork or proofs are not refundable under any circumstances.
8. Delivery and payment
(a) Delivery can be arranged to anywhere in the world but the basis of our web ordering facility is for UK. Should you require a delivery price for another location then please contact us at
(b) Delivery times will be confirmed on your order acknowledgement.
(c) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days the printer shall then be entitled to payment for work already carded out, materials specially ordered and other additional costs including storage.
(d) Internet Order – Cheque or electronic payments must always be paid prior to delivery.
(e) Payment on delivery – Cash, cheque or electronic payments must always be paid upon delivery except in the case of approved 30 day Credit Accounts.
(f) All Credit Card payments made over the Internet will be via encrypted pages.
Notification of damage, delay or loss of goods In transit or of non-delivery must be given in writing to the Fleur Graphics within three clear days of delivery.
10. Materials supplied by the customer
(a) The printer may reject any paper, plates or other materials supplied or specified by the customer, which appear to him to be unsuitable.
(b) Where materials are so supplied or specified, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by such defects in or unsuitability of materials so supplied or specified.
(c) Quantities of materials supplied shall be adequate to cover normal spoilage.
11. Customer Satisfaction
In the event of any complaint relating to the finished product, the customer must inform the offices of Fleur Graphics within seven days from the date of delivery/collection of the goods. Should such complaint be substantiated as contrary to these Standard (and Additional Terms and Conditions for Internet Customers) then a credit note for unpaid invoices, a cheque for paid cheques or a credit card credit will be issued the minute the goods are received back at Fleur Graphics premises.
Colour – for small runs we cannot guarantee the repetition of it on a further order.
Every effort is made to ensure that jobs are trimmed to crop marks and accuracy is guaranteed to the manufacturer’s tolerance of the guillotine used. It is best to allow +/- 1.0mm.
Variations in quantity. Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work
If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, the printer without prejudice to other remedies shall.(i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.
13. Legal matter
(a) The printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party. It is the customer’s responsibility to obtain copyright permission where necessary and it will be assumed by Fleur Graphics that such permission has been obtained for any artwork, files or other digital material handed to them.
(b) The printer shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any
amounts paid on a lawyer’s advice in settlement of any claim.
14. Force majeure
The printer shall be under no liability it he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in
contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract, During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England. Any dispute arising from the contract shall be dealt with within the courts of South Dorset.
16. Machine-readable codes
(a) In the case of machine-readable codes or symbols, the printer shall print the same as specified or approved by the customer in accordance with generally accepted standards and procedures.
(b) The customer shall be responsible for satisfying himself that the code or symbol will read correctly on the equipment likely to be used by those for whom the code or symbol is intended.
Please note all request for artwork to be emailed for social or public media will be charged for.